12/05/2025
- Majority of service restored in less than 24 hours
- Remaining locations include seasonal cabins and commercial businesses
- City Hall remains staging area
MINNEAPOLIS — Dec. 5, 2025 — CenterPoint Energy has completed the vast majority of its restoration efforts for the natural gas outage impacting customers in the Carlos and Alexandria
areas following yesterday’s third-party vehicle strike to an above-ground natural gas regulator station near Carlos.
In less than 24 hours, CenterPoint Energy crews responded to the emergency, assessed the major damage, made repairs, and restored the majority of necessary services. As of this
morning, service has been restored to nearly all impacted customers, with only a limited number of remaining locations—a mix of commercial businesses and seasonal cabins—awaiting relight.
Crews will complete these remaining relights today, with businesses expected to be restored promptly this morning as daylight hours allow easier access and coordination.
As of 8 a.m., Carlos City Hall is no longer serving as a warming center but will remain the staging area for restoration crews until all work is complete. CenterPoint Energy extends its
sincere thanks to Douglas County, the City of Carlos, the Carlos Fire Department, and the many community members who have stepped up to provide food, supplies, and support throughout
this restoration effort. Their efforts and generosity have been invaluable in helping impacted customers stay safe and warm.
Safety remains CenterPoint Energy’s core value, and all personnel are working to keep safety at the forefront during the repair and restoration process. If you smell natural gas, leave
immediately on foot. Once safely away from the area, report the possible natural gas leak to 911 and to CenterPoint Energy at 800-296-9815.
CenterPoint Energy appreciates the continued patience and support of its customers and communities as it finalizes its work to safely restore service as quickly as possible
