12/05/2025
- Majority of service restored in less than 24 hours
- Remaining locations include seasonal cabins and commercial businesses
- City Hall remains staging area
MINNEAPOLIS — Dec. 5, 2025 — CenterPoint Energy has completed the vast majority of its restoration efforts for the natural gas outage impacting customers in the Carlos and Alexandria
areas following yesterday’s third-party vehicle strike to an above-ground natural gas regulator station near Carlos.
In less than 24 hours, CenterPoint Energy crews responded to the emergency, assessed the major damage, made repairs, and restored the majority of necessary services. As of this
morning, service has been restored to nearly all impacted customers, with only a limited number of remaining locations—a mix of commercial businesses and seasonal cabins—awaiting relight.
Crews will complete these remaining relights today, with businesses expected to be restored promptly this morning as daylight hours allow easier access and coordination.
As of 8 a.m., Carlos City Hall is no longer serving as a warming center but will remain the staging area for restoration crews until all work is complete. CenterPoint Energy extends its
sincere thanks to Douglas County, the City of Carlos, the Carlos Fire Department, and the many community members who have stepped up to provide food, supplies, and support throughout
this restoration effort. Their efforts and generosity have been invaluable in helping impacted customers stay safe and warm.
Safety remains CenterPoint Energy’s core value, and all personnel are working to keep safety at the forefront during the repair and restoration process. If you smell natural gas, leave
immediately on foot. Once safely away from the area, report the possible natural gas leak to 911 and to CenterPoint Energy at 800-296-9815.
CenterPoint Energy appreciates the continued patience and support of its customers and communities as it finalizes its work to safely restore service as quickly as possible
12/04/2025
We have another update:
CenterPoint is nearly finished with the shut-offs. Once complete, they will need to purge the lines, which will take about one hour. Residents can expect to start seeing CenterPoint crews dispersed throughout the area for turn-ons beginning around 7 PM. They have a significant fleet in place to help move this process along efficiently and smoothly.
A reminder that you must be home for services to be turned back on, or have a plan in place for allowing them entry.
Thank you all for your continued patience and cooperation as we work through this together.
Space heaters are still available at the City Office, and residents are welcome to stop in if you need to warm up.
12/04/2025
RESIDESTS AFFECTED BY THE GAS OUTAGE ~ SPACE HEATERS ARE AVAILABLE FOR PICK UP AT THE CITY HALL (2 PER HOUSEHOLD)
12/04/2025
CenterPoint Energy crews have been working diligently to repair damage to its above ground natural gas regulator station near Carlos, Minnesota caused by a vehicle strike by a third-party unrelated to the company. Approximately 525 customers are experiencing outages in the Carlos and Alexandria areas.
Starting at 1 p.m. today and continuing into tonight, Carlos City Hall, located at 109 First Street West, Carlos, will be available for area residents as a warming center, and CenterPoint staff will be
on site to provide space heaters to affected customers. The company reminds customers to use their personal emergency plan and these resources at Carlos City Hall to stay safe and warm today and
potentially overnight.
CenterPoint has secured the area and is repairing its infrastructure safely and as quickly as possible. As part of this process, the company will go to each affected location to turn off natural gas meters. The
company expects efforts to restore affected customers could continue into tomorrow, Dec. 5, 2025.
Safety is CenterPoint’s core value, and the company works to keep safety at the forefront during all repairs. If you smell natural gas, leave immediately on foot. Once safely away from the area, report the
possible natural gas leak to 911 and to CenterPoint at 800-296-9815.
CenterPoint appreciates the community’s patience as it works to repair its system. MINNEAPOLIS — DEC. 4, 2025
